Refund policy

Refund Policy

Please note that Bifrost Merchandise does not offer any refunds for purchases made through our online store. All sales are final.

We encourage our customers to review sizing charts and product descriptions carefully before placing an order. If you have any questions before making a purchase, feel free to contact our support team.

Exchange Policy

We understand that choosing the right size can be tricky. That’s why we offer one-time size exchanges under the following conditions:

• Size exchanges are allowed within 5 days of receiving your order.

• The item must be in its original, unused, and unwashed condition, with all tags intact.

• Customers are responsible for any shipping costs related to sending the item back to us.

• Exchanges are subject to stock availability.

To initiate an exchange, please contact us at [your support email] with your order number and the size you'd like to exchange for. We will guide you through the next steps.